You can register by accessing “My account” on the superior right of the online store’s page and introducing your personal details, before initiating the process of purchase or having all of your products that you need in the shopping cart and processing your order from there. Once completing the registration, an email of confirmation will be sent to your email address welcoming you to our online store. The details you share with us will be saved to our database with the objective of processing the order and facilitating the process of more recent purchases in our online store. Product was successfully added to your shopping cart.
Modifying your details is very simple. You simply have to access your account and edit any details that you want to fix or change.
If you forgot your password, you can request a new one by introducing your email on the section “Forgot your Password?” or you can request a reminder of your password in My Account. In case of having issues receiving the email with your password’s recovery, please feel free to contact our Customer Service via [email protected] or calling +34 93 117 54 04.
Create a wishlist with your favorite products for later purchasing them.
If you see an “out of stock” product, or there are none left of your size, you can contact us in Customer Service via [email protected] or calling +34 93 117 54 04. . We will inform you if the product is in process of replacement.
WOM & NOW sends to countries within the European Union (EU).
|Austria||Bélgica||Alemania||Dinamarca||Finlandia||Francia||Gran Bretaña||Grecia||Hungría||Irlanda||Italia||Luxemburgo||Holanda||Noruega||Polonia||Portugal||Eslovaquia||Eslovenia||España||Suecia||Mónaco||Bulgaria||Chipre||Estonia||Croacia||Letonia||Lituania||Malta||Rep. Checa||Rumanía|
All orders for both Spain and the European Union are shipped with UPS and delivered within 48-72 hours.
To track your order you have to first login into the online store. Click on the button “My Orders” in “My Account” and you’ll be able to keep track of your orders. In case of having some sort of issue, feel free to contact us in Customer Service via [email protected] or by calling at +34 93 117 54 04.
Once you’ve already processed and paid your order, you can modify by contacting our Customer Service via [email protected] or by calling at +34 93 117 54 04.. We only accept modifications if the order has still not been sent to its destination. If you wish to add new products to your purchase that modify your total cost, you will have to make another purchase separately.
You can cancel your order and request a refund of the paid import and only when your order has not been sent yet to its destination. To do this, you will have to contact with our Customer Service via [email protected] or by calling at +34 93 117 54 04.. If your order has already been sent, you can always return it and we will proceed it to its refund.
To contact our online store’s Customer Service, feel free to email us at [email protected] or by calling at +34 93 117 54 04 (Our telephonic services work from Mondays to Fridays and from 9 a.m. to 6 p.m.)
With the objective of offering the maximum security, our online store uses and functions with safe payment systems in collaboration with financial entities of first line on electronic commerce. Confidential details of payment are directly transmitted in encrypted form (SSL) to the corresponding financial entity.
You can pay with Visa, MasterCard, or PayPal.
WOM & NOW reserves the right to reject any operation made with your credit card. In this case, we will proceed to reintegrate the corresponding import in the original card.
The credit in the shop is virtual money that links to a single personal account. This can come from a previous back or granted to a person for a timely promotion.
The credit in the shop can only be used in the online store of WOM & NOW and has no expiration date. You can use it to pay orders without needing your credit card or any other payment method, unless your order exceeds the total amount of credit you have. In this case, you will have to pay the rest. If you don’t use all of the credit on your order, the remaining amount will be saved in your account, for you to be able to use it on future orders.
If your credit card doesn’t work or has been rejected, make sure that you have correctly introduced the required information. If the error/issue persists, your credit card may be expired or it may be experiencing some sort of issue with its bank. Revise that your card doesn’t exceed its due date or contact with your back to fix the problem.
The expenses of shipping are completely free. If you need to return an order, you can send the package through any transport system of your choice, although we recommend that it is sent in a certified way to assure a major security in its transport. We don’t take charges of any occasional incidents during a process of return. WOM & NOW will not accept returns that have any shipping postage due or customs costs, for which if we encounter with this incident, the package will be sent back to the customer.
If the messenger company can’t find anyone to receive the package, it will try to be delivered some other day or the company will call the number of the indicated contact on the order’s information including a phone number to set a new date and time of delivery. If you have any restrictions on your date and time of delivery please feel free to contact us via email [email protected] or by calling at +34 93 117 54 04to inform about your preferences.
If any of your products doesn’t convince you, you can return it right after you receive it and have a range of 28 days to send it back. To do this, you have to take charges of the sending expenses and send it to our offices. However, there is the exception of the order having a defective product or an error. The address for returning it is the following: P-mac’s Store S.L. C/ Neptú, 10 08228 Terrassa Barcelona (España) When you prepare the package for returning it, remember to introduce and fill out the returning questionnaire to be able to identify your order when receiving it. We fully appreciate that you tell us the reason of your returning to improve the experience of purchase for our clients. Once we receive the return, we will contact you to negotiate the refund of your order. It is important that the products that you return are in the same conditions as when you received them. They can’t be used or harmed and have to be conserved on its original wrap.
We will admit the return of defective products or erroneous orders, in which WOM & NOW takes charges of the sending expenses as long as the client communicates this circumstance in a range of 48 hours from the day of his/her order’s reception. If the return is not because of it being defective or erroneous in the sense of its destination, the sending expenses will not be refunded. In this case, the client will be the one taking charges of the transport for returning it back and including expenses. Any possible doubts related to this, please feel free to contact us via [email protected] or by calling at +34 93 117 54 04.
Promotions are not accumulative, unless it’s been shown to be the opposite in the communication of these.
If you have received a discount coupon for the online store of WOM & NOW and wish to exchange it on your order, you have to introduce the code in the shopping cart before paying.
If you count on a Gift Card that’s valid for the online store of WOM & NOW and wish to exchange it in your order, you have to introduce the code to the card in your shopping cart before paying.
All of our products are original and none of them have been modified or manipulated, following the trademark current regulations.